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update set - form sections missing after committing

Has anyone seen form sections disappear after committing an update set? We had to totally rebuild the incident form after we committed an update set, and it wasn't even against the incident table. I have seen this happen in the past, but assumed it w...

LDAP Authentication SLOW!!

We utilize LDAP authentication via Microsoft Active Directory and recently we've been seeing an increasing lag in the time it takes to login not only our ServiceNow production instance, but non-production instances as well. Currently the lag is anywh...

IndyOz by Kilo Explorer
  • 6186 Views
  • 2 replies
  • 0 helpfuls

Service Availability

I'm curious how other ServiceNow customers are measuring service availability, taking into consideration not only application availability but network availability, as well. The cmdb_ci_outage table does an OK job of capturing outage durations, but i...

rkmullis by Kilo Contributor
  • 2476 Views
  • 1 replies
  • 0 helpfuls

email notification when LDAP connection is broken

Is there a way to generate an email notification when the connection between ServiceNow and the LDAP server breaks? We recently had this issue and I saw entries in the LDAP logs when the scheduled group and user imports tried to run:2013-07-08 00:00:...

pmendoza by Kilo Explorer
  • 1397 Views
  • 5 replies
  • 0 helpfuls

How to search knowledgebase from within a record producer.

Within a record producer I would like to add a link for our end users to search the knowledgebase based on short description. Ideally adding the KB icon at the end of the variable would be perfect but i don't know if this is possible. I know the icon...

Jan-Z by Giga Expert
  • 1096 Views
  • 4 replies
  • 0 helpfuls

Import Set transform map to multiple tables?

I have an excel spreadsheet that I would like to import. We have one field on the document that resides on a second table in SN. Is there any way to point this column to another table in the transform map? The option is there, but when I try it, I ge...

Blank column headers were found on import set

Hi all, I'm scheduling an importing set from a FTP, regarding the tests I did works perfectly, but the acid test is when I try to upload a the file provided by the client, aparently the xls file to import is generated automatically by a system and ad...

gustavo1 by Kilo Contributor
  • 1684 Views
  • 2 replies
  • 0 helpfuls

Hyperlinks in form fields

Being a new user, I was wondering if I can add hyperlinks to external douments in the body text of form fields. For example, if I am entering information into the description field of the Change Request form, can I add a hyperlink taking me to an ext...

Baggies by Kilo Guru
  • 4240 Views
  • 6 replies
  • 0 helpfuls

Executing UI Policy on text field change

Is there any way to execute UI policy on text field change. I have written a UI policy to check "Name" is not empty and the value entered is valid in "Execute if true" script. I have observed, this UI Policy executes only on form load and if I make t...

Pradnya6 by Giga Contributor
  • 9295 Views
  • 3 replies
  • 5 helpfuls

Display field as plain text (not in a text box)

I would like to display the contents of a field as plain text in the incident form and not in a text box. This is useful as our technicians use a click to dial plugin in their browsers. This plugin does not work with the numbers in a text box.I manag...

mfamphlett by Mega Expert
  • 1429 Views
  • 3 replies
  • 0 helpfuls

Automatic routing of incidents and tasks requests

Goal: Have SN assigned incidents and tasks requests, - automatically - FROM an established "Assignment Group" ("Technical Support") TO each group-member in a rotation scheme.Currently someone manually manages the group queue, assigning incidents\task...

fabios by Kilo Explorer
  • 1949 Views
  • 2 replies
  • 0 helpfuls