Hello, I'm working on setting up watchlist for Change Request form but was unsure of some requirments; has anyone set this up before?If I set up watch list on main change request form does that carry over into the change tasks within the change reque...
Has anyone started using the Maintenance Schedule plug-in that was part of the fall 2009 release? We are looking to leverage the new plug-in in a couple of ways:1. Creating a standard maintenance window for our CI's in Configuration.2. Creating a "Ye...
I really like the priority calculation client scripts on the incident table. I have also added the same client scripts to the change request form to offer the same functionality. I now want to create a business rule so that anytime the due date is ch...
We have a "duplicate ticket" UI action that we use when we need duplicate tickets made for multiple techs. One issue we find is that when the ticket is duplicated, the original ticket is no longer found in the assigned person's queue, nor the open ti...
I am using Wizard to collect data. One field needs to read data from CMDB business service table. I want to rule out certain data based on criteria.u_type=C^ORu_typeV^ORu_type^operational_status!=5In above qualifier, I want to rule out any records th...
Hi I'm stuck with a problem.I have created a module "module_1" (like incident , problem) . Module contains only a table "table_1". I need to get the wsdl for this table, just like we get https://demo.service-now.com/incident.do?WSDL for incident . wh...
I have a form which contains a lookup and references a second table. This works fine.However, I want to place a filter on this list to only return records that match a criteria.I defined a filter on my referenced table and called it 'sys_ref_list'. N...
I am trying to build a UI page to create a catalog task from an incident and while looking over the UI pages in the system I keep seeing things like "var uName = gel('hidden_user_name').value;".So my question is what does gel() do? I can not seam to ...
We updated the configuration item column in the change table (dev instance) to be a glide_list entry. Everything seems fine with it, you can add a list of items using the select box and upon closing ("locking") the field again the entries all seem to...
Hi to everyone..I want to know about 2 functionalities.1. Is it possible to remove the clippy like attachment icon present at the top right of a Change Request form. If its so how to do it?2. After removing it, I want to add a new field for attachmen...
Hi all, I'm testing the SCCM integration after I've setup the MID server. After setting up the database server, database etc and ran the "Test data source connection", it failed. It was showing Error 18452 (not associated with a trusted sql server co...
Hi to all...Happy New Year 2010!!! I want to know how to group related configuration items so that once i raise change request to the group(a new field to be added in CR) it should automatically get reflected in all those CIs...For eg. There are 30 H...
There is table called "Table 1" to store all the types of assets of a business and a table "Table 2" to store the assets based on the asset type in Table 1.Table 2 is related list for Table 1.Fields on Table 1:1.Asset Type2.CountFor a particular asse...
Good afternoon.We are implementing Self Service. Everything is working as intended, but Additional Comments are not firing the notification for any non-itil users. If a caller or event creator has a role of "ITIL" the emails are firing fine. I have c...
How can I share a template (for incident) with more then one group and not global? the current "group" field only lets us select one group. Anyone know an alternative? Or possibly a way to make the "group" field able to select multiple groups (like a...
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