work notes is not visible on incident form

Arun61 · 4 weeks ago

Hi All,

For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this.

Dr Atul G- LNG · 4 weeks ago

Hi @Arun61

Is it happening with one incident or all incidents?
Is it happening with one user or all users?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Chaitanya ILCR · 4 weeks ago

Hi @Arun61 ,

you can go through my response in this thread

https://www.servicenow.com/community/developer-forum/journal-activity-are-not-visible-incidents/m-p/...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Ankur Bawiskar · 4 weeks ago

@Arun61

things to check

1) is the same user able to see comments and worknotes on form on other INC

2) any client script or UI policy is hiding it based on some INC condition

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader