work notes is not visible on incident form

Community Alums · ‎08-28-2025

Hi All,

For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this.

Dr Atul G- LNG · ‎08-28-2025

Hi @Community Alums

Is it happening with one incident or all incidents?
Is it happening with one user or all users?

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Dr. Atul G. - Learn N Grow Together
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Chaitanya ILCR · ‎08-28-2025

Hi @Community Alums ,

you can go through my response in this thread

https://www.servicenow.com/community/developer-forum/journal-activity-are-not-visible-incidents/m-p/3344453#M1220464

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Ankur Bawiskar · ‎08-28-2025

@Community Alums

things to check

1) is the same user able to see comments and worknotes on form on other INC

2) any client script or UI policy is hiding it based on some INC condition

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader