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Work notes

joshmorris
Tera Guru

In the contract table we want to be able to add notes onto a contract so I have created a work notes field as a journal input and added that and activities (filtered) onto the form however when I post a work note it does not appear on the activity stream. Any help?

joshmorris_0-1759392758670.png

 

1 ACCEPTED SOLUTION

Yeah but the solution seems generic for journal fields, its just removing field then saving and adding again.

 

I believe it should work. I remember doing this for similar issue.

 

You may have to re-login/clear cache after followIng the steps.


Raghav
MVP 2023
LinkedIn

View solution in original post

3 REPLIES 3

RaghavSh
Giga Patron

I believe it is a known problem, try below solution:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781688 


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

Hi,

 

But that says tables extending task which unless I am wrong, the contract table doesn't

Yeah but the solution seems generic for journal fields, its just removing field then saving and adding again.

 

I believe it should work. I remember doing this for similar issue.

 

You may have to re-login/clear cache after followIng the steps.


Raghav
MVP 2023
LinkedIn