Workflow change/creation, Problem.

[DiegoCamacho]

Hello,

I have some questions regarding a Problem requirement. I need to perform some checks on the problem record, such as: Problems with associated Incident P1 or P2: After 3 days without progress in the workflow, the status should automatically change to "Under root cause analysis". I looked for an existing workflow to add this condition but couldn't find one. To implement this condition, will it be necessary to create a new workflow, or is there another way to do it? Could you help me?

Thank you.

[AnjalPDijo]

Hi @DiegoCamacho ,

You don’t necessarily need a workflow for this. A Scheduled Script Execution is ideal - it can check for Problems linked to P1/P2 Incidents and update the status after 3 days of no progress.

But if you're using Flow Designer, you can try a Wait for Duration step and then update the record as needed.

Hope this helps!

Best Regards,
Anjal

[Ankur Bawiskar]

@DiegoCamacho 

so when Problem has associated P1 or P2 incident and if there is no update on INC over 3 days being in progress state then Problem should move to other state?

[DiegoCamacho]

@Ankur Bawiskar 

The problem should be moved to "Root Cause Analysis".