Workflow for RITM table

[Dasari Srihari]

Hi All,

In my organization we have almost 100+ catalog items and we already implemented workflows, New we got new requirement if ticket is pending we need need reminders to users now we planning to create new workflow for RITM table, is it good practice or not? if not can you please suggest some better process

Requirement:

After placing ticket to on hold

after 8 Reminder1

After 10 Reminder2

After 20 hours ticket should automatically change to WIP -

......

If i create 2nd workflows 1.for catalog & 2nd for sending reminders is it best practice or not? 

Regards,

Srihari D.

[Community Alums]

Hi @Dasari Srihari ,

Create below workflow and give condition according your table and just before end, as per your requirement you can use run script to change the State to WIP.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Dasari Srihari]

Hi @Sandeep Dutta 

If ticket is pending SLA will pause it won't reach to 50%

[Community Alums]

Hi @Dasari Srihari ,

SLA was not part of your original question!! This calls for another question to be raised in the community.

Your Original question has been answered, please feel free to mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Community Alums]

Hi @Dasari Srihari ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep