WorkFlow Notification

[dixitreddy]

Hi

my requirement is in catalog item if catalog task is in open(not closed) then it should trigger email after 1 day if task is still in open state ,like wise after 3 days,7 days,15 days  if it is closed at after 3 days remaining notifications should not trigger this should be done using workflow

[Rajesh Chopade1]

hi @dixitreddy 

If you want to utilize existing workflow then you can modify above workflow as bellow:

- After each 'Timer' add one 'Run script' and check the state of your task "current.state != 'Closed'"

- you need to add two conditions as 'True' and 'False' for your run script.

- Here i am providing sample script which you can utilize in your 'Run script'

// Check if the current state of the task is not 'Closed'
if (current.state != 'Closed') {
    // Continue the workflow (return true)
    return true;
} else {
    // End the workflow or do not continue (return false)
    return false;
}

i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

[Ashish Parab]

Hello @dixitreddy 

You can achieve this by creating a flow.

• Create a Flow:

  • Trigger: Catalog Task is created or updated.
  • Condition: Check if the state of the task is "Open."

• Wait and Condition Logic:

  • Use a Wait for condition action in the flow to wait for 1 day.
  • After waiting for 1 day, add a condition to check if the cat task state is still "Open."
  • If it's still open, send an email.

• Repeat for other intervals:

  • After the email is sent, use another Wait for condition to wait for 2 more days (total 3 days), then repeat the condition check and send an email if needed.
  • Follow similar steps for 7 days and 15 days.

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish