Workflow stuck at Update Record "Requested item" action

SrinivasuSa
Tera Contributor

12 hours ago

Hi Community,

The user has raised the following concern:

I have raised two requests previously; however, the approver is missing, which is causing the workflow to be stuck and unable to proceed to the next step. Kindly advise on how to resolve this issue.

I am sharing the flow failure point in Prod instance and the details screen from the DEV instance for your reference.



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I am sharing screenshots of the catalog form from both EC and the RITM for your reference.

 

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Kindly review the above details and screenshots to identify why the flow is broken and advise on how to fix it. Please let me know if you need any additional information.


Thanks in advance

Best regards,

Srinivasu 

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Chris Plunkett
Giga Expert

5 hours ago

Does it work if you change line 8 in your script to fd_data.trigger.request_item.variables.var_type_of_request ? 

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