How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

AbdurRahmanSnow · ‎12-08-2025

Good afternoon.!
How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?
How can we achieve it? Please help.

This is a service account that needs to be able to run autonomously without MFA, the account needs to be excluded from MFA in ServiceNow if possible. It has been excluded from MFA in Entra, but is still being prompted by SN to set up MFA.

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

Dr Atul G- LNG · ‎12-08-2025

Hi @AbdurRahmanSnow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783

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View solution in original post

Sarthak Kashyap · ‎12-08-2025

Hi @AbdurRahmanSnow ,

Please check below links

https://www.servicenow.com/community/developer-forum/disable-multifactor-authentication-for-test-use...

https://www.servicenow.com/community/virtual-agent-forum/how-to-remove-mfa-for-selected-users-in-ser...

https://www.servicenow.com/community/itsm-forum/disable-mfa-for-one-user-account/m-p/2413380/page/2

https://www.servicenow.com/community/developer-forum/how-to-turn-off-mfa-for-admin-user-in-vendor-in...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

View solution in original post

Ankur Bawiskar · ‎12-08-2025

@AbdurRahmanSnow

simply add that user to this group (MFA Exempted User Group) and MFA will be disabled for that user, this is from Yokohama onwards

also check these links

MFA enforcement exception

Multi-Factor Authentication (MFA) Enforcement FAQ

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

RaghavSh · Thursday

@AbdurRahmanSnow Go to "sys_user_group" table and look for group named "MFA Exempted User Group".

This is OOB group. Add the user to this group to exclude from MFA.

Raghav
MVP 2023
LinkedIn

View solution in original post

DiveshTyagi · Thursday

Hi @AbdurRahmanSnow ,

Option 1: Use MFA Exemption

Navigate to
System Security → Multi-Factor Authentication → MFA Exemptions
Create a new MFA Exemption record
Specify the User / Role / Condition for which MFA should be skipped
Save the record

This allows MFA to be bypassed only for specific users or scenarios, without weakening global security.

Option 2: Use Conditional MFA Policy

Navigate to
System Security → Multi-Factor Authentication → MFA Policies
Open the applicable MFA Policy
Add conditions such as:
- User role
- Network location
- Authentication context
Exclude the specific user via condition logic

MFA will apply only when conditions are met.

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View solution in original post

Dr Atul G- LNG · ‎12-08-2025

Hi @AbdurRahmanSnow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG · Thursday

Hi @AbdurRahmanSnow

Hope KB works for you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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