Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete.
Current behaviour: For testing I set Wait Timeout = 0d 0h 1m. After 1 minute the workflow stays stuck in the Wait activity.
Notes: I have not yet saved the rejection time to workflow.scratchpad. I will add an advanced query on the sys_journal_field table later to check for entries created after the rejection time.
//-----------------------------------Wait for Condition Script ------------
var found = false;
var a = current.sys_id;
gs.info("sananan" + a);
var jr = new GlideRecord('sys_journal_field');
jr.addQuery('element_id', a);
jr.addQuery('element', 'comments');
jr.query();
gs.info("the row count is" + jr.getRowCount());
while (jr.next()) {
gs.info("going inside the wait for condition ");
if ((jr.value + '').trim().length > 0) {
found = true;
break;
}
}
answer = found ? true : false;
//------------------------If Script - Check if Comments came or not
(function() {
// Helper:
function hasRecentComment() {
var jr = new GlideRecord('sys_journal_field');
jr.addQuery('element_id', current.sys_id);
jr.addQuery('element','comments');
jr.query();
gs.info("the row count for if is"+jr.getRowCount());
while (jr.next()) {
var val = (jr.getValue('value') || '') + '';
if (val.trim().length > 0) {
gs.info('WF: If-check found journal by ' + jr.getValue('sys_created_by') + ' at ' + jr.getValue('sys_created_on'));
return true;
}
}
return false;
}
answer = hasRecentComment() ? 'yes' : 'no';
})();
For reference, I am attaching the screenshot as well, so that you can get an idea of how I have configured the timeout in wait for condition
Issue:
When I post a comment within 1 minute (i.e., when the condition evaluates to true), the flow works properly and goes back to approval. However, when no comment is posted, it gets stuck. After 1 minute, it should proceed as the timeout is already configured.
