Working with Rendering and Service Catalog

[Vlad_Rozic]

Hey guys..

I have been slowly building out a company service Catalog. ATM it is very rudimentary but the next iteration will be done better and will be more streamlined.

Part of the process for me is to try to format the catalog in its presentation.. I can't seem to figure out how to make adjustments to the view so that stuff will look like I want it to.. and so here I am, with questions!

1) I am now configuring items that will be housed within their own category.. (IE - Hardware > Hard Drive > and then Internal Drive, External Drive for example)   When I try to set up a "grid" view within the renderer, it breaks the view into two columns in the hardware window (related Categories), which is what I want, but then when I try to use the same renderer within the next step down (hard drive) it won't do it..

2) I can't seem to get icons to display properly within the main hardware window

3) If you look in the first screenshot, it always shows "more information" in the item.. it always shows this when there is data within the item window.. is there a way to not have this shown on each line entry??

Regarding the renderer, it does say in the direction to go to one line and adjust the value.. I had tried this: Displays a grid of catalog items, change the number of items in a row via the jvar_items_in_row variable - but it did not work.

The renderer I'm using is Category_Item_Grid.

Any help would be much appreciated!

[vdoan]

Not sure if you got an answer to this yet, but the More Information can be removed by unchecking the "Show Help" option on the variable.

Were you ever able to get the icons to show up on your point #2 above? I too am having to set up our catalog and not able to get the icons to display either.

Thanks

[Vlad_Rozic]

Hi there,

Thanks for the tip on the "show information" question. I will look to adjust

As for the Icons showing, I was told by Service Now themselves that in that configuration, icons cannot be displayed out of box and that it would take a fair bit of configuration to make it happen, which is deep down in the system settings.

[Khushboo Kanouj]

Hi VIad,

I am facing the same issue, categories exact icons are not coming in the grid view.

so were you able to rectified this?

what configurations you had applied to make it work?

Thanks

[Vlad_Rozic]

Hi Khushboo,

Unfortunately I was unable to get it working so I abandoned the idea of trying to get it displaying in the grid view.

I was told by Service Now that it is not easily configurable this way, so we decided not to pursue further. However, if someone knows of a way, I'd be very interested to know what it is.