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Send approval to multiple groups manager [ List collector type ]

I have a catalog item called “ServiceNow Access Request” with two variables:1.On Behalf Of (reference to sys_user) 2.Selected Groups (list collector of  sys_user_group) - I want to build a flow where the approval goes at the same time to: The line ma...

BiswalNayak by Tera Contributor
  • 860 Views
  • 1 replies
  • 1 helpfuls

Template pop up in knowledge article

Hi, When you select any Knowledge Base, a pop up appears to Apply Default Values "Do you want to populate fields with the default values for the selected knowledge base as follows?"I am setting the default values from the knowledge base to the knowle...

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mounika7675 by Tera Contributor
  • 3125 Views
  • 11 replies
  • 0 helpfuls

global search does not return user groups for users or admins

global search does not return user groups for users or admins. The groups do exist and the sys_user_group table is functioning correctly. Checked acl's but they should not affect admin. verified that the sys_user_table is configured for global search...

DreDay3000 by Tera Guru
  • 1176 Views
  • 4 replies
  • 0 helpfuls

Resolved! Average P1 Duration Report Without SLAs

Hi,I would like to build an “Average P1 Duration” report. However, we are not using SLAs in our setup.Is there a way to create this report without relying on SLAs? If so, could someone please guide me on how to achieve this without script inside repo...

mania by Tera Contributor
  • 787 Views
  • 3 replies
  • 1 helpfuls

How to restrict assignment group for particular tables

Hi,  I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for  Req...

mounika7675 by Tera Contributor
  • 1601 Views
  • 9 replies
  • 0 helpfuls

Required Regex for mobile number validation

Hi Team, i need regex for validating mobile number. Its simple that we need to validate 1 variable when user gives his mobile number it should start with country code (example : +91,+46). If not it should show an alert that your number is not valid a...

cad exam

Is integrated cam is necessary to write the exam or inbuilt cam from lapi is sufficient..I want to write exam online could you please also let me know the precautions i have to take... 

pendurthi by Giga Contributor
  • 2214 Views
  • 6 replies
  • 5 helpfuls

Dynamic filter with different filters in single Dashboard

 Hello Everyone, I am currently working on a dashboard where we are implementing a dynamic content block. In this block, we have created a dropdown to pass year values, for example: 202020212022202320242025 The dashboard contains multiple reports acr...

Atik by Tera Contributor
  • 1155 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need help variable section on Catalog task

Hello everyone,I am working on a requirement to create a set of automated tasks on a daily basis and assign them to a specific group. For this, we have a catalog item, and I have created a daily scheduled job that generates the RITM along with the as...

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