What to do with existing manually created group after getting group from Azure AD?
Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?
Forum Posts
Custom notifications
I am trying to create a custom notification to be triggered when a new internal incident is created for my component. I already configured a delivery channel with a shared mailbox address and configured my custom notification to use the created deliv...
Adding Email Recipients only BCC
Hello Everyone, Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?
Same SLA Getting triggered two times on one record
Hi All, Problem statement : Same SLA getting triggered two times, one by the user and another one by the system. Use case : There is a custom table which extends task table. This table is used for integrations. When servicenow pulls the data from the...
Resolved! Remove prefix from table name in sys_attachment table
Hi @Ankur Bawiskar , I need to update the attachment from record producer to the incident table form. I am seeing "ZZ_YY" prefix in the table name field on the sys_attachment" table. this is causing the error while executing the code. Here is the cod...
Create a child incident via a button/link on portal widget
Good Afternoon,We have had a request from our Incident Mgmt team to help them make some of there elements work smarter and with more ease of use (the usual requirements).One such ask was linked to a self-service portal widget we have to display ongoi...
Integrate the User table AD
Hi Everyone,In my current ServiceNow instance, we’ve encountered an issue where user accounts are getting deactivated due to inactivity. The client has requested that this behavior be stopped, as they do not actively use ServiceNow.Currently:There is...
For date fields, can you disable dates from being picked?
Is it possible to only allow certain days of the week to be selected when using a date field? In particular, we'd like the users to only be able to select Fridays that are at least one full week in advance.I know I can create a client script to do so...
Resolved! Allow different groups to manage their own response templates on incident forms.
We would like to allow different groups to manage their own response templates.I have attempted to use the Group visibility, but this only seems to work for the sn_templated_snip.template_snippet_reader role. When assigning the sn_templated_snip.temp...
Resolved! How to send birthday notification to user using flow designer.?
Hello community, How to send birthday notification to user using flow designer.? Thankyou
Approval is getting skip when I submit catalog item via flow designer
I am running a flow1 by scheduling it and within that submitting a catalog item using Submit catalog item request action. The respective catalog item has flow2 with approval, which is getting skip and ask for approval action step state changed to co...
Error when connecting to ServiceNow
Hi Everyone - I have created a scripted rest api and provided it to our network admin to query our CMDB with a mac address and send a response back as valid CI or Invalid CI. When he tried to connect to ServiceNow via. the endpoint he's getting an er...
Catalog Builder Record Producer - How to define assignment group for record generated?
Hello, Using standard Record Producer we have the ability to script the assignment group for records created. How do we acheive this when using Catalog Builder and Record Producers? Using Catalog Builder Record Producer I can define a Destination for...
SLA Not Attaching for HR Case Created via Record Producer
Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...
What is performance analytics
Hello Connection, Please Give me information about Performance Analytics with example
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