Hi everyone,We are facing an issue where users with the snc_internal role are not able to see the logo and other images included in our email templates. The images are stored as attachments in serviceNow. The users do have access to the related table...
Hi, I want to remove the mandatory on HR service field from case creation.Can anyone please help on this, It will be useful. Thanks!
Hi Team, I have a query, In the "sc_req_item" table we have a field called "catalog", Want to know what the use and purpose of the field and it is was read-only, and it was not available on the form level. It was there in the list view. Please let me...
Hello All, We are configuring Dynamic content to show the text on dashboard by fetching text from the article body but it is showing html tags as well. Please help me to remove the those html tags from text.
I am having trouble with a catalog item reference qualifier with three different conditions.The desired returned results are:1. Apple Mac assets assigned to the requested for user that are 4 years old or more2. Windows assets assigned to the requeste...
I am getting this error in After Business Rule where I am triggering a REST Message Create Method to create a Jira Issue. "No response for ECC message request with sysid=8170a4fddb4a9c106f1f6e59139619b4 after waiting for 30 seconds in ECC Queue"Thoug...
Hello, Looking for the location to modify an order guide. I would like to remove the highlighted field. Any help is greatly appreciated
Hi, I want to do some changes on this ui page so have cloned the case_creation ui page but still the not able to edit due to "This item is read-only based on its protection policy."Can anyone please help on this how to edit this ui page, It will be u...
Hi All,I have a requirement to track the origin of knowledge article views dynamically in the kb_use table.Key aspects of the requirement:The origin should include every possible location (e.g., Virtual Agent, Workspaces, HRSS My IT, Now Mobile, etc....
What role is required to access Major Incident Management Configuration (/now/sow-admin/major-incident-management)on Service Operations Workspace Admin Center?
Hi all, Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.Find attached an example that includes Problem and Incident given by them. Do we have something similar produced by ServiceNow for the topi...
Hello Experts, I am tring to the load the data of cost using transform map in tco module, but cost value is empty. Cost field type is fx currency. Could you help in this case.
Hi Everyone ,I am trying to close some old cases through a Fix script without triggering Notifications to Opened for, Subject Person and Approvers with the below script.var hrc = new GlideRecord('sn_hr_core_case');hrc.addQuery('number', 'HRC0044626')...
Hello,I have an archive rule set up on RITM(sc_req_item) and i'm able to archive related records as well like (SLA. sysapproval_approver....) but not able to archive sysapproval_group approval records, is their any process available whenever RITM arc...
Which tool is used for creating dependencies between configuration items in CMDB.?
