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KB article preview is not working

Dear All,We have a knowledge article with an attachment that needs to be previewed, but the preview isn’t working. We checked in the portal and in kb_view format. We can view the attachment from the attachment view options, but we cannot access the a...

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Resolved! CIS ITSM Labs dumps

Hello Everyone, I am currently doing "IT Service Management (ITSM) Implementation On Demand" in now learning.I'm unable to implement a few stories. Can anyone share dumps for these lab stories so that i can really learn and implement?

Akhila P by Tera Contributor
  • 1185 Views
  • 8 replies
  • 5 helpfuls

Resolved! Org unit Creation

Hi guys, how do I create additional Organizational Unit in ServiceNow that will be visible in Incident and Problem management?

LoveA by Tera Contributor
  • 550 Views
  • 4 replies
  • 1 helpfuls

Users being removed from the group by system

Hello Experts, I'm trying to add one person to some group but when I check next day that person is not showing up in the group members. As part of troubleshooting I've checked the deleted records and found that it is updated by system. I've checked a...

KB categories importing by using Transform map

Hi Team,  We are trying to load the knowledge base category in servicenow by using transform map. Record is getting created in ServiceNow but the parent id is empty. Could anyone please help me resolve the issue.

Arun91 by Tera Contributor
  • 597 Views
  • 5 replies
  • 0 helpfuls

Resolved! Whats the best way to create dependent variables?

I want to create a category and subcategory type variables for an catalog item. Where both are select boxes, based on catalogry, options of subcategories are shown. I want to know the best way to make this solution robust and scalable.

saint by Tera Expert
  • 522 Views
  • 4 replies
  • 0 helpfuls

URL 定義からのデータ テーブルに適用されているリストビューについて

Description: 現在サービスポータルを構築しています。その中で以下の点についてご教授いただきたくよろしくお願い致します。経緯ポータル上にウィジェット:簡易リストを設置しています。簡易リストのフッター部分にある、”すべてを表示”をクリックすると、URL 定義からのデータ テーブルに画面が遷移します。その際、リスト情報が表示されますがビュー:Mobileと紐づいていることを確認しています。ーーーDescription: We are currently building a service...

Resolved! Process flow states change dynamically

I have a requirement to change the process flow states appear based on type. If type = test then show draft, approved, closed. else Draft, Initiated, Closed. How can I get this working? I can hide unhide the states in the state drop down but the proc...

samadam by Kilo Sage
  • 414 Views
  • 2 replies
  • 0 helpfuls