特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Forum Posts
Resolved! Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents
Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...
Resolved! Assignment group reference qualifier should be diff based on table
Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...
Filter users on catalogue variable
We have a variable called Please select the user on the catalogue item which is a reference variable referring to sys_user table. The requirement is if the user with email id ends with (@abc.com) is the loggedin user. The user should only be able to ...
Left side menu in Service Catalog Form
Is it possible to add a left-side menu to a Service Catalog form in ServiceNow, where clicking on a menu item navigates the user to specific sections of the form, and selecting a section also displays its corresponding subsections?
Resolved! How to create a Word Cloud Dashboard from ts_query_kb table ?
Good evening.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words on Service Portal, short description, everywhere, along with the repeat count. Scre...
How can I get current logged in user in servicenow ?
A manager wants a field to be mandatory only when the logged-in user belongs to a specific group. How would you implement this?Can we achieve this via UI policy or client script ?
Resolved! Should a Request be updated to 'Closed Incomplete' on the RITM's rejection?
We are building a flow where if the RITM's approval is rejected the corresponding Request is also rejected/moved to 'Closed Incomplete' state. However, wondering will this create a problem for Order guides as rejection on one RITM will cancel the who...
Email should update the sc_task
Hi experts, I have a requirement where when an "sc_task" is created then I am triggering an email notification to custom DL "test1@exa.com" which is not there in servicenow. The notification body will have "Please Onboard the user". Then when "test2@...
Resolved! Can i show template inside a variable
Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...
403: You do not have permissions to access this page
Hello Everyone,I am trying to access AI Agents Studio → Overview page (ServiceNow Demo instance), but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assi...
Holiday Schedules are not working correctly
Hi Team, in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December. below is my schedule: Now user has received an email on 26th saying your incident is breached. example: what needs to...
multiple thumbnails getting created
how to stop multiple unnecessary thumb creation in sys_attachment table in UI16. sys_properties: glide.ui.activity_stream.scale_images is set to FALSE as mentioned in KB KB1923362 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...
Resolved! How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?
Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...
Is drag-and-drop reordering possible in ServiceNow Mobile Agent launcher section?
Hi all,I’m working with the ServiceNow Mobile Agent app (ITSM) and I’m looking into list personalization options for agents on the "my work -> my incident" screen. Use case:Agents would like to manually prioritize their “Assigned to me” incidents in...
