How to set up Snow demo istnace
I need to understand how to start ITSM
Forum Posts
On‑the‑fly dynamic translation of Knowledge Articles in Employee Center
Hello Everyone, I have a requirement to dynamically translate knowledge articles in the Employee Center Portal.I noticed that ServiceNow allows us to translate a KB article, but it creates a new translated version of the article. Instead of generatin...
Resolved! record producer
in RP, i wanted mrvs, so i created, but in mrvs i dont see options to add variables, and in RP also its not showing
Resolved! Using Play books for New-Hire/Termination Workflow
Hello All, Can playbooks be used for 'New-hire' /'Termination' workflow? As of now, we have an order guide for NewHire workflow but as the data needs to flow from the HR systems, would a 'Playbook' would be better option? Anyone had already implement...
Resolved! How do I delete the overview tab
Does anyone have any idea how to remove this overview tab when creating a new problem in SOW
Resolved! Now Assist "Suggested Steps Generation" skill not appearing in SOW for non-admin user
Hi everyone,We are facing an issue where the Suggested Step Generation skill is not visible for non-admin user in the Service Operations Workspace (SOW), despite having the Now Assist configuration active. The user we are using has the following role...
Can end user able to translate the knowledge articles directly in portal
Hi All, Can end user able to translate the knowledge articles directly in portal? Thanks,Saranya
How to show help text based on user company
Hi Team, How to show help text based on user company. I have a company called "Jordons" for this company I want to show help text. for remaining companies I don't want to show help text. For this I have client script written, On Change script i...
Sourcing Assets using compatible or subsitute models
Hi community members, In the Hardware Models we are able to configure compatible and/or substitution models for a model. Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functi...
Additional Approvers with no license implications
Would like to add additional approvers in the SR and CR workflow in the ServiceNow but without any license cost implications, please suggest the best alternatives.
Zurich: Users unable to submit catalog item. 'INVALID ATTEMPT. ENCRYPTED DATA COULD NOT BE SAVED'
We have a catalog item which has a variable that then writes to an encrypted field on the sc_task table using a BR. This encrypted field is of type 'Encrypted Text' with Attributes: edge_encryption_enabled=true,no_audit=true,no_sort=true. BR:(functio...
Restrict Standard change templates under preapproved tab of change models for a particular group
Hi All, We have a requirement to restrict access for a particular group to preapproved standard change templates in change models. I have tried 'Available for' related list approach but it's not working as expected. Can you please suggest feasibility...
Resolved! Creating Incident though other ways
Hello all, If a user is not able to log into ServiceNow, what are the other ways to raise an Incident to Servicenow Team asking about their difficutly logging into Servicenow? We want to build a way to login Incident when the user is not able to logi...
Need to add decoration / icon on list view of record
Hi team, So my requirement is when ever a record is updated lets take incident record is updated or any additional commands or work notes are updated i want to show a message symbol on the list view of the record. like the image i have shown.
Sending Dashboard reports sending in Email Body in place of Email attachments
Hello Everyone, I have one requirement that is, i need to send the schedule Dashboard reports . After that report screen shorts are attached to the Email attachment level send to the receipant but the client is asking to send in Email body in place...
