Working with Rendering and Service Catalog

[Vlad_Rozic]

Hey guys..

I have been slowly building out a company service Catalog. ATM it is very rudimentary but the next iteration will be done better and will be more streamlined.

Part of the process for me is to try to format the catalog in its presentation.. I can't seem to figure out how to make adjustments to the view so that stuff will look like I want it to.. and so here I am, with questions!

1) I am now configuring items that will be housed within their own category.. (IE - Hardware > Hard Drive > and then Internal Drive, External Drive for example)   When I try to set up a "grid" view within the renderer, it breaks the view into two columns in the hardware window (related Categories), which is what I want, but then when I try to use the same renderer within the next step down (hard drive) it won't do it..

2) I can't seem to get icons to display properly within the main hardware window

3) If you look in the first screenshot, it always shows "more information" in the item.. it always shows this when there is data within the item window.. is there a way to not have this shown on each line entry??

Regarding the renderer, it does say in the direction to go to one line and adjust the value.. I had tried this: Displays a grid of catalog items, change the number of items in a row via the jvar_items_in_row variable - but it did not work.

The renderer I'm using is Category_Item_Grid.

Any help would be much appreciated!

[Chris Hagy]

I actually just figured out #2 on your list the other night, its actually quite simple and totally out of box ( starting at least in Calgary ).

First thing, Look at http://wiki.servicenow.com/index.php?title=Service_Catalog_Categories

Section 3.1 describes a property adjustment ( glide.sc.use_sub_cat_section) , you'll want to make from "true" to "false" though after making this I cannot understand why this isn't the default setting..

Then make sure the "icon" field is populated and it looks great! there is a default icon I like putting my own it for full effect.

for #3, I think you may want to look at the property (glide.sc.auto_expand) which allows you to define the number of Auto Expanded "More Information" items on the Service Catalog. We removed the value so none would expand, but I suppose if you set the value high enough you could expand all of the items that you want, but I am not sure if this will be on a per page or per Category so some evaluation may be needed.

[hugo_mattsson]

Any update on #1 of the question , getting the items to split into two columns? Im struggling with the same requirement   // Hugo