worknotes not updating in agent workspace

[suresh kaliappa]

Hi All , 

My requirement is in agent workspace. there is one ui action called create incident. the purpose of the ui action button is to open a new incident form window along with some data copied to the fields like. description , short description , categories and sub categories etc. Now i want to add a worknote with the data present in 1 of the field. but the api "current.work_notes.setJournalEntry(current.transcript.toString);" is not working in ITSM workspace application scope. 

So can someone please help me how to achieve this in agent workspace. 

[Amit Gujarathi]

HI @suresh kaliappa ,
I trust you are doing great.
Please find the below reference code

// Add worknote to the 'current' record
current.comments = "Your worknote text here";
current.update();

// Open the new incident form with predefined data
var url = "/incident.do?sys_id=-1&action=insert&...";
action.setRedirectURL(url);

[suresh kaliappa]

This does n't works in ITSM workspace application scope.