UX Form Action 'Resolve' update UI data but do not save in Service Operations Workspace

[Phuong2]

Hello Community, 

There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.

When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.

I was hoping someone could give a suggestion to make this work. 

Thank

[Ankur Bawiskar]

@Phuong2 

when you click OOTB Resolve it expects a knowledge article to be attached and then only update will be allowed

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[Phuong2]

Hi @Ankur Bawiskar 
Unfortunately, we've customized the 'Resolution Code' choices, and the current choices do not have any relation to the article.
Also, when I click 'Resolve', I don't face any error... just form cannot be save ...

[Ankur Bawiskar]

@Phuong2 

share the config screenshots of your button

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Phuong2]

This is about button configuration.