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Yokohama ITSM New features

Steve Gibb
Tera Contributor

2 hours ago

Hey ServiceNow people. 

We are on Yokohama now and had a great upgrade (no user issues). I've been through the various link farms in the ServiceNow documentation to see what's new, but has anyone published a list of things that actually add value to the platform for end users and ITIL users?

Yes, I know there are loads of AI features with Now Assist. I also know that much of the hype is not actually ITSM, but DEX. 

But seriously, what is adding value to your users? What are the top things that you have configured, turned on etc that make Yokohama more that than just the current version?

 

Thanks

 

Steve

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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @Steve Gibb 

 

My video covers alot about Yokohama features 

 

https://youtu.be/3TEpUBiEiQA

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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