your ServiceNow instance is incompatible with the servicenow app.

johnsla
Kilo Explorer

I download the ServiceNow Mobile App, and when I enter my instance name, I get an error stating, "Your ServiceNow instance is incompatible with the servicenow app."

How do I fix this?

13 REPLIES 13

justin_drysdale
Mega Guru

What version of Service-Now are you running in your instance? You may have to upgrade to at least Calgary.



Smartphone Interface - ServiceNow Wiki


johnsla
Kilo Explorer

I'm not sure. I'm new to this particular thing. I work for Accenture doing support for Starwood Hotels. I loaded the iPhone app but can't connect to the instance.


In the URL, type: http://YOURINSTANCE.service-now.com/stats.do



About 3 lines in it will tell you the Build name.


johnsla
Kilo Explorer

It says Calgary.