sys_template
Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.
Forum Posts
Adobe license Automation in Admin console based on Service now request from end user
My requirement is that If any End user submits request in Service now then once the request is approved the license should be automatically assigned in the Adobe Admin Console and related tasks in Service now gets closed and in case of termination of...
Add Pending Vendor State to RQST workflow; add measurement of time for this state
Scenario: In enhancement req table when state is changed from pending vendor to WIP(or other state), we need to update the total pending vendor time field with duration between pending vendor & WIP Here I have created duration type field which will...
Resolved! Creating knowledge from a change
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance
How to select multiple users on a Catalog Form and bulk submit to create multiple RITMs?
Good evening.!We have a Catalog Form being used on an Order Guide. Requirement is, in the "Requested For" variable, we need to select multiple users and it should create separate RITMs with their separate Flows. Is it possible to achieve this bulk re...
Using Recipient List to populate Notification recipients
Hi all, We use a Recipient List to dynamically build our Major Incident recipients, this works great within Task Communications Management. The recipient list is added to the email client template when sending Comms for a P1/P2. What I want to achiev...
Resolved! Issue with Core company table
Hi,I have one requirement.In core company table, if we want to give the Total annual spend in Rupees then how can we configure that.Client don't want the value in USD. Kindly help that how can we configure that. Thanks,Promita
Resolved! 'Redact' button not available while viewing doc in workspace with Document Management System
I've installed the Document Management System Plugin (com.snc.platform_document_management) in my PDI and uploaded a new document through the Service Operations Workspace. When opening the document through the attachment section, a tool bar with many...
Resolved! Change Management
what can be the maximum limit count for configuring change approval definition and for change approval policies ?
Resolved! Conditional Reference Qualifiers
Afternoon everyone. Looking for a bit of help - I'm creating a new catalog item. We have a mandate that will only let our 'regular users' (i.e., not IT staff) managers have to request access for their staff for certain items, which I've achieved by ...
Resolved! ServiceNow Upgrade Guide-Yokohoma & Zurich
Experts,Anyone can suggest if there is any Generic ServiceNow upgrade guide available to be refereed and followed for best practice. Thanks,Sam
When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service
When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service Catalog Task table.I have try to create the flow designer sc_req_item Table is not showing in Trigger table. This should be automating any steps ther...
UI Action is not working
I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...
Resolved! Discrepancy between record states and metrics table.
Hi everyone!I hope this message finds you well! I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. A...
Flow Designer
Hi All,Good dayI have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: la...
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