Forum Posts
Resolved! ITIL guys can't perfrom Contains operation on one particular field on group table
There is some strange behavior happening. We do have field called queue managers which is a list field present in group table.Now ITIL users can able to see this field and can do operations like this field is empty , non empty.But they can't do conta...
I need to implement the second point requirement as i mentioned in Body
Hi Team, User has raised below concern "Due dates for Request tasks are populating dates before the request task opened date"1. Long term fix – Identify which Live catalog forms that don’t have associated SLA and inform respective Service Managers th...
Is there an available out of the box user acceptance test plan template for testing the workflows within incident management module? or A sample
i'M LOOKING FOR A TEMPLATE TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING THAT MAY NOT FULF...
g_form.setMandatory in client script is not working on the workspace but working in native view.
g_form.setMandatory in client script is not working on the workspace but working in normal view. OnChange Client script OnChange Field Name : Account function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...
Glide User in Client Side Scripting
GlideUser is a ServiceNow server-side API used to get information about the currently logged-in user. It helps you check user details like name, roles, email, language, location, etc., without querying the sys_user table manually. Why is Glide User u...
após upgrade da zurich não consigo ocultar choices
Após upgrade da Zurich, fiquei com um problema no campo u_rd_origem. Não consigo gerenciar quais choices devem aparecer no módulo 'problema' e quais outras devem aparecer no módulo 'change'. O override não tá funcionando. Como o campo u_rd_origem é t...
create incident ticket via email
create incident ticket via email
identifying Oncall person for a workgroup
I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...
Resolved! Collapse variable sections by default when opening an RITM
Hi all,In ServiceNow, when I open a Requested Item (RITM) in the platform UI, the Variables area loads with variable sets expanded by default (e.g., User Info, Reservation Details).I want the variable sets to be collapsed/minimised by default when th...
Resolved! Service portal Auto expand Order guide's Include Items on Choose option tab
Hi Team, We have upgraded to London. As per London version, Service portal Order guide widget collapse/minimizes the Include Items by default on choose option. But we need to make the Include items expand by default. Is there any possibility of upda...
Problem of ACL
Hello, Please could you help me with this problem, on the table sc_req_item I have this query filter : company.nameLIKElafa^sys_created_onBETWEENjavascript:gs.dateGenerate('2025-12-01','00:00:00')@javascript:gs.dateGenerate('2026-01-13','...
In sctask email function by clicking the above 3 dots the requester names populates in the CC tab
In sctask email function by clicking the above 3 dots the requester names populates in the CC tab instead of TO tab please go through attachment screenshot . HOW TO CHANGE INTO TO TAB IN EMAIL
Update field with value which is adding in related list
There is custom field on sys_user table u_skill which is used to display skills. There is related list under user table which sys_user_has_skill . I trying to add the skill from related list and want that to display in u_skill field but I am getting ...
variable information not populating
Hi All, My requirement is i need to bring all the variable information that user selected into description field with comma seperated values. Ex. let us assume in a catalog item there is variable A , Variable B and variable C. while submitting the r...
