i'M LOOKING FOR A TEMPLATE TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING THAT MAY NOT FULF...
g_form.setMandatory in client script is not working on the workspace but working in normal view. OnChange Client script OnChange Field Name : Account function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...
GlideUser is a ServiceNow server-side API used to get information about the currently logged-in user. It helps you check user details like name, roles, email, language, location, etc., without querying the sys_user table manually. Why is Glide User u...
Após upgrade da Zurich, fiquei com um problema no campo u_rd_origem. Não consigo gerenciar quais choices devem aparecer no módulo 'problema' e quais outras devem aparecer no módulo 'change'. O override não tá funcionando. Como o campo u_rd_origem é t...
create incident ticket via email
I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...
Hi all,In ServiceNow, when I open a Requested Item (RITM) in the platform UI, the Variables area loads with variable sets expanded by default (e.g., User Info, Reservation Details).I want the variable sets to be collapsed/minimised by default when th...
Hi Team, We have upgraded to London. As per London version, Service portal Order guide widget collapse/minimizes the Include Items by default on choose option. But we need to make the Include items expand by default. Is there any possibility of upda...
Hello, Please could you help me with this problem, on the table sc_req_item I have this query filter : company.nameLIKElafa^sys_created_onBETWEENjavascript:gs.dateGenerate('2025-12-01','00:00:00')@javascript:gs.dateGenerate('2026-01-13','...
In sctask email function by clicking the above 3 dots the requester names populates in the CC tab instead of TO tab please go through attachment screenshot . HOW TO CHANGE INTO TO TAB IN EMAIL
There is custom field on sys_user table u_skill which is used to display skills. There is related list under user table which sys_user_has_skill . I trying to add the skill from related list and want that to display in u_skill field but I am getting ...
Hi All, My requirement is i need to bring all the variable information that user selected into description field with comma seperated values. Ex. let us assume in a catalog item there is variable A , Variable B and variable C. while submitting the r...
Variables on the sc_task is not visible to a user.This happens only on one catalog item. also only when the created by user is the requestor.So far, we have identified only one user impacted like this.
Hi All, I have recently started exploring the walkup experience module for ITSM Suite.I have few doubts before I start implementing it. Current scenario : We will configure the walk up location queue where condition is set up like channel is walkup a...
We currently have 2 step approvals for our knowledge articles1st Level is for Ownership Groups approval2nd Level is for Knowledge Base Owners approval The problem that we have is that when we filter out articles that are for review and approvals, we ...
