your ServiceNow instance is incompatible with the servicenow app.

johnsla
Kilo Explorer

I download the ServiceNow Mobile App, and when I enter my instance name, I get an error stating, "Your ServiceNow instance is incompatible with the servicenow app."

How do I fix this?

13 REPLIES 13

Hmm.   Ours is on Calgary too.   I just downloaded and tried to connect and got the same error... I guess I am in the same boat as you.


Ugh...! Any Ideas?


I just tried connecting to 2 different demo sites (Eureka) and got a cannot connect error.   Perhaps it is the app?   Hopefully someone with more knowledge of this posts.


Well I hope so...! Thank you Justin...!


It appears the app only supports Dublin and later. Calgary came before Dublin it seems.