Knowledge 2023: SNUG Wrap-up

[tracyo_brien]

Hello!

This was an exciting year at Knowledge! It was wonderful to see and meet so many SNUG members. For those of you able to attend, I can’t thank you enough for sharing your enthusiasm for the program and for participating in the many ways we had for members of the community to engage throughout the Community Expo area!

For the second year, the Orb Treasure Hunt was a huge success!  I would hear a buzz about it on the Expo floor as I walked around the different areas. You can read about The Glass Float Project that inspired the treasure hunt HERE. I look forward to the hunt again next year and am already working with the Glass Station Studio and Gallery to create unique Knowledge 2024 orbs for the Treasure Hunt next year.

The SNUG area in the Expo featured a ribbon wall to distribute the ever-popular SNUG-named badges and a world map that allowed SNUG members to pin their location. You can see pictures from the K23 Expo and some of the Treasure Hunt winners HERE.

We were able to scan badges and capture interests/notes/requests from Knowledge attendees this year. I have sent follow-up emails based on the information/requests we captured. If you had a request and have not received an email, please reply to this post, or send an email to SNUGs@servicenow.com. I will get back to you as soon as possible.

Many of you came by to ask when the next SNUG event near you is taking place. As we ramp events, you will be notified when we post planning articles or events. We have one in-person SNUG event per year.

For those of you who want to meet more often, or don’t have a SNUG in your area, you can start a new SNUG Meetup (U.S. and Canada)! You will find details about the SNUG Meetups in the Program Guide.

ServiceNow customers are at the heart of the SNUG Program and there are so many ways to participate! We would love to have you present at a SNUG, host an event, or consider helping us plan SNUG events by becoming a SNUG Leader!  Please CLICK HERE to see the latest SNUG Program Guide and the SNUG Customer Participation Guide which describes ways you can participate and provides best practices associated with the various ways to contribute (U.S. and Canada).

Thanks again to all of those who participated in the SNUG Treasure Hunt, came by to grab a ribbon, or just stopped by to say hello during the event. I hope to see you again next year or even sooner at a SNUG event!

Tracy O’Brien

Tracy.obrien@servicenow.com