Applying the Common Services Data Model

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Session Code: LAB1411

Presenter(s): Mark, Chad, Scott, Greg

Company(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow

Abstract:

The Common Services Data Model (CSDM) represents a shared set of service-related definitions that span the ServiceNow® product portfolio and the Now Platform. They are being standardized to ensure accurate service reporting and consistent use of standard terms, as well as to provide prescriptive guidance on service modeling. The data model includes the recommended mappings for the service-related tables and CI class mappings. The scope of CSDM will continually be extended to include more prescriptive guidance for IT Service Management (ITSM), Customer Service Management (CSM), HR service delivery, Security Operations, IT Asset Management (ITAM), and the Internet of Things (IOT). The intent of this lab is to provide an introduction to CSDM that includes mapping and architectural guidance for service-related objects.

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1411