Common Service Data Model (CSDM) Best Practices from the REAL World

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Session Code: BRE3023

Presenter(s): Scott Lemm, Mark Bodman, Jessa Lyders

Company(s): ServiceNow, ServiceNow, ServiceNow

Abstract: Demystify the Common Service Data Model (CSDM) with Real World Best Practices. Learn how to take advantage of the standards presented by the CSDM for the CMDB Framework. Answer common questions: Where do I start? What do I need for Incident & Change? How can I show rapid value? How do I model Platform Services? How do I model micro services? AND SO MUCH MORE... Come hungry, leave satisfied.