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Session Code: BRE2214
Presenter(s): Michael Blazer, Ryan Zulli
Company(s): Molina Healthcare, Inc., ServiceNow
Abstract: Do you want ServiceNow to be more than just a ticketing system? Do you want to utilize the power of an automated CMDB, service portfolio mapping, relationships and integration to turn your ServiceNow platform into a true Service Management solution? This session will go over how to utilize the new Common Service Data Model, in a crawl, walk, run approach to build your service catalog, empower service owners, and tie it all together with automated Service Mapping and relationship management within the CMDB. Give visibility to leadership, give service owners the tools to manage and maintain their service quality, and empower your IT organization to flexibly adapt to the business needs with transparency. The CSDM, putting the pieces together.
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