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05-25-2021
09:30 PM
Session Code: LAB2975
Presenter(s): Jeff Shumas, Dan Reinhardt
Company(s): ServiceNow, ServiceNow
Abstract: While it's common for digital and connected services to experience planned and unplanned outages, customers shouldn't suffer as a result. Join this lab to learn how using Customer Service Management and IT Operations Management together make monitoring digital and connected services' health and availability possible, enabling proactive customer service.
URL: https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB2975
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