2022 Events: Call for Stories

Hello ServiceNow Community! It's 2022 and I'm not sure about you, but I am hopeful about our year ahead. And that includes our 2022 events. While we haven't made an official announcement about Knowled...

KEY3380 - The smarter way to workflow with Bill McDermott and CJ Desai for Americas

At ServiceNow, we believe in making work, work better for people. This year has seen unprecedented global events which have demanded an unprecedented response. Value chains have been broken and work h...

KEY3385 - CreatorCon Keynote

With the new capabilities of the Now Platform professional developers can focus on the work that matters most and you can empower Citizen Developers to unleash innovation across the organization with ...

KEY3381 - Run resilient and highly-productive IT using a single platform

Your IT organization has recently been challenged to support huge changes to the way we all work. And some of these changes, like remote working, may be here to stay in one way or another. By consolid...

Top overlooked HRSD features that can significantly boost employee productivity

Session Code: THS3115Presenter(s): Kiel SandersCompany(s): ServiceNowAbstract: Have you stumbled across product features you weren’t aware of? Want to understand how to optimize the use of functionali...

Deloitte’s 2020 Human Capital Trends Report and the need to rethink productivity

Session Code: THS3144Presenter(s): Erica VoliniCompany(s): DeloitteAbstract: An intensifying combination of economic, social, and political issues is forcing HR and business leaders to learn to lead t...

Path to Sustainability – A Journey to Carbon Neutrality

Session Code: THS3137Presenter(s): Scott MasonCompany(s): EYAbstract: Tomorrow’s enduring competitive advantage belongs to the business that reshapes corporate responsibility into corporate opportunit...

Unleashing the 5G Value

Session Code: THS3139Presenter(s): Lawne GerhardtCompany(s): AccentureAbstract: The new 5G technology is poised to be a far bigger transformational shift for the Telecommunications industry than previ...

Unique insights from DevOps, a customer case study

Session Code: THS3131Presenter(s): Scott MitchellCompany(s): TomTomAbstract: DevOps is a new product but it's already helping to make a big impact by providing unique insights and accelerating change....

5 Steps to Mobile App Success with Now Mobile

Session Code: THS3099Presenter(s): Andy YenCompany(s): ServiceNowAbstract: Have you ever wondered how our customers are implementing the Now Mobile app, to make work life as great as real life? Join t...

The Next Gen, Human-Focused HR Agent Experience

Session Code: THS3100Presenter(s): Marcelle GoodsellCompany(s): ServiceNowAbstract: Want to learn about the next generation HR agent experience? HR Agent Workspace is a human-focused experience, and i...

Maximizing Now Value with IT Business Management

Session Code: THS3108Presenter(s): Doug PageCompany(s): ServiceNowAbstract: This session will highlight how you can leverage Project Portfolio Management and Agile solutions to capture, prioritize and...

Harnessing the power of Now Intelligence in Customer Service Management

Session Code: THS3080Presenter(s): Bhanu SirineniCompany(s): ServiceNowAbstract: Add a chatbot to the customer service team. Help agents get work done smarter and faster. Predict issues and automate a...

How to Automate Procurement with ServiceNow

Session Code: THS3083Presenter(s): Colby BlakemanCompany(s): ServiceNowAbstract: From the warehouse to your desk, learn how ServiceNow is automating purchasing workflows with the NOW platform for both...

Mobile Onboarding: Getting new hires productive on day 1

Session Code: THS3098Presenter(s): Kevin MachosCompany(s): ServiceNowAbstract: You only get one chance to make a first impression. Keep your new hires excited and engaged by providing a simple and wel...

Fixing before failure with IoT and Field Service Management

Session Code: THS3081Presenter(s): Rob SchaeferCompany(s): ServiceNowAbstract: The Internet of Things allows field service organizations to monitor and react to issues in real-time. Learn how ServiceN...

Employee Document Management: How to securely manage sensitive employee documents

Session Code: THS3085Presenter(s): Apani BukshCompany(s): ServiceNowAbstract: Are your employee documents centralized in a single secure platform? Discover why Employee Document Management is critical...

Enable your field service technicians with mobile apps and augmented reality

Session Code: THS3075Presenter(s): Nikki NarangCompany(s): ServiceNowAbstract: Technicians in the field need easy access to information to complete their work quickly and efficiently. See how mobile c...

Complete work the first time: Scheduling the most qualified field service tech

Session Code: THS3078Presenter(s): Janene CasellaCompany(s): ServiceNowAbstract: Nothing is more frustrating to a customer when a technician has to come out multiple times because they don't have the ...

Connecting customer service agents to the "middle office"

Session Code: THS3076Presenter(s): Kavita WaldiaCompany(s): ServiceNowAbstract: Customer service agents might be the frontline, but there are often teams behind them that perform the underlying work t...