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Session Code: BRE0868
Presenter(s): Joao, Mitch
Company(s): Zurich Insurance, Zurich Insurance
Abstract:
Zurich Insurance, a leading multi-line insurer with 55,000 employees globally, provides a wide range of property, casualty, and life insurance products and services in more than 210 countries. As part of their global HR transformation program, Zurich delivered HR Case and Knowledge Management and Employee Service Center to their employees in multiple geographies and shared service centers, applying a global design mindset. This allowed Zurich to provide a next-gen experience to their employees. In this session, the Zurich team will share their decision to upgrade to ServiceNow, how this has enabled their broader HR strategy, their use of agile methodology, as well as their scope, strategic roadmap, and lessons learned.
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