Delivering on the Customer Service Management vision

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Session Code: BRE1634

Presenter(s): Venki

Company(s): ServiceNow

Abstract:

How do you provide service to external customers today? Does it connect your customer service team to the rest of your company to resolve issues, enable proactive service, and offer self-service to customers? ServiceNow Customer Service Management changes the game in customer service by:

• Aligning teams with customer service to permanently address problems
• Monitoring for service trends to preemptively address issues
• Delivering the self-service options customers demand — all while helping to reduce the support burden and increase customer satisfaction

Attend this session to learn how to transform your customer service using what's available today, as well what's planned in the product roadmap.