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Session Code: BRE1857
Presenter(s): Jim, Birama
Company(s): DXC, GDF Suez Group
Abstract:
My Portal is a unified digital platform built on ServiceNow platform to industrialize Enterprise Shared Services at ENGIE (Enterprise Service Management). All employees benefit from a unique entry point to access Enterprise Services (IT, HR, Procurement, Facility) while enjoying personalized and multi-channel access. My Portal learns from end-user interactions to improve end-user experience aligning closely to their needs. My Portal represents more importantly a transformation lever in order to achieve transversal alignment through all Enterprise Functions while streamlining processes, technology, organization, analytics and disrupting end-user experience.
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