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Session Code: THS1310
Presenter(s): Victor Francis
Company(s): ServiceNow
Abstract: The PMO is crucial to the digital transformation journey. Program managers ensure that a company can measure the impact and quantify the benefits of a digitization program. As program managers executing digital transformation initiatives, we will share our journey to combine an integrated, collaborative process with technology to improve customer and employee experience, create new business models, and increase speed and productivity. We will dive into the challenges, lessons learned, and the qualitative and quantitative values that have been realized across the enterprise during our digital transformation journey.
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