Event and flow in action: The next frontier

[#1]

Session Code: LAB1312

Presenter(s): Netta, Marina

Company(s): ServiceNow, ServiceNow

Abstract:

ITOM Event Management uses alert rules to perform actions as a response to alerts. Such actions include creating incidents, linking knowledge articles, and triggering remediation workflows. An integration introduced in London release enhances alert rule capabilities, adding the capability to trigger Flow Designer subflows. Flow Designer enables easy and flexible authoring of complex filters and new actions. In addition, the alert rules have been enhanced by a more advanced filter, and the ability to define multiple actions on a single rule.

In this session, we'll author alert management rules that trigger Flow Designer subflows. We'll also walk through working with the Flow Designer and creating your own flows. Among other things, we'll trigger subflows that create a major incident, rout incidents to the appropriate assignment group based on the location of the alerts' CI, and launch various applications based on alert information.

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1312