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Session Code: BRE1339
Presenter(s): Eddie, Joey
Company(s): Denny's, Denny's
Abstract:
Denny's began it's ServiceNow journey in 2014 with a goal of redesigning legacy Lotus Notes Domino applications to custom ServiceNow applications. In this session, you'll learn how Denny's has leveraged ITSM and Service Portal to improve business processes for internal customers as well as franchisees and vendors. They've improved the user experience with Service Portal and a mobile friendly interface, and enabled customers to quickly access the applications and information they are looking for – without needing to contact the support center. They will discuss one of their more recent custom applications, Purchasing Contract System (PCS). This application is used for the pricing and RFP/bidding of Denny's restaurant inventory (both food and non food items). The application was previously an outsourced application. The decision was made to bring the application back in house, saving Denny's more than $200,000/year. Come learn more about their journey to this point and where Denny's is headed next.
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