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05-04-2019
10:30 PM
Session Code: BRE0803
Presenter(s): Vikrant, Clara, Kim, Ananth
Company(s): Bharti Airtel, ServiceNow, ServiceNow, ServiceNow
Abstract:
In six weeks, the global telecommunications organization, Airtel, transformed their business with ServiceNow. Through the consolidation of four systems and integration of 30 tools, they reduced manual work by 80% and reduced outages hours by 75%. Airtel delivered a self-service portal where employees could find answers and get help on their own 24/7, while delivering a better, flexible service experience.
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