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Session Code: BRE1859
Presenter(s): Chris, Stephanie, Joel
Company(s): Qualtrics, Qualtrics, AWS
Abstract:
Make IT the most popular team in your company. Learn how top brands are using experience management tools to supercharge the IT organization by improving satisfaction, enablement, and technology usage across their portfolio. With technology taking over at every organization, IT is no longer a back office function - it’s now front and center, and thus a key driver of both customer and employee experience. While IT leaders have ample operational data available to them, most are not measuring their strategic impact and the experience they are providing to their colleagues. Bringing experience management to IT allows IT pros to be more strategic and cost effective, and gives them the ability to transform their role by becoming proactive partners.
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