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05-04-2019
10:30 PM
Session Code: BRE0279
Presenter(s): Bryan
Company(s): Best Buy
Abstract:
Best Buy shares how they organized and centralized integrations by building and deploying a global API framework on the Now Platform. This gave secure, configurable access for numerous vendor-controlled bots to all IT Service Management processes. This approach not only automated tasks but decreased incidents and problems, leading to overall improved change compliance.
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