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Session Code: BRE2081
Presenter(s): Devon Suskauer, Devin Lindberg
Company(s): Ingles Markets, Ingles Markets
Abstract: What happens when you redefine who your customer is? For leading grocery retailer Ingles Markets, reimagining their “customer” to include its corporate users and it's 200+ stores, distributed across the southeast, empowered this organization to establish a foundational and scalable enterprise service management platform that solves for tomorrow. Learn how they optimized Customer Service Management to: • Lower costs, improve services, and streamline operations by reducing application footprint and providing multiple support services from a single system • Deliver transparency and visibility to executives and key stakeholders with reporting on KPIs through automation and actionable intelligence • Improve services and efficiency of field service management operations
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