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05-04-2019
10:30 PM
Session Code: PTS1724
Presenter(s): Nikki
Company(s): ServiceNow
Abstract:
When the truck rolls, do you know the technician has the right skills and parts on hand, or accessible to close all his assigned work orders? With new jobs coming in all the time, are you dynamically optimizing the field team's work to ensure SLAs are met? Does your customer service team have visibility into technicians' work when customers call for updates? Don't miss this session to learn how Field Service Management can address these challenges and many more.
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