Not applicable

Session Code: BRE0976

Presenter(s): Kiran, Aaron

Company(s): Blackhawk Network, Blackhawk Network

Abstract:

Join Blackhawk Network, a 10-year ServiceNow customer in both the B2B as well as B2C marketplace, as they showcase how they took an ITSM to Customer Service Management project from being filled with challenge and controversy to one of collaboration and celebration. This session will not be "death by PowerPoint" but rather an engaging, informative, and interactive session where we'll walk the audience through the project lifecycle enabling service and support across our enterprise. Pay close attention as there will be a chance to win prizes, as the global gift card market is provided by Blackhawk and powered by ServiceNow.