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05-25-2021
09:29 PM
Session Code: BRE1768
Presenter(s): Meghan Sander
Company(s): Finance Of America Holdings LLC
Abstract: The Finance of America journey has been a long and twisty one that went from manual to automated. Between emails, spreadsheets and the dreaded "other" category there was little structure in the IT processes. Today, getting assistance from IT has never been easier for on the go employees with the introduction of mobile and chat. One small team rebuilt everything from automated onboarding, proper assignment in a fancy service catalog, to mobile and chat.
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