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Session Code: BRE1058
Presenter(s): Brian Lemmens, Hassan Javed, Nikki Villaronman
Company(s): ServiceNow, ServiceNow, ServiceNow
Abstract: Are you still closing your books manually? Have you calculated how much time, effort and energy that is taking you? If you are audited – do you have to plow through mountains of paperwork, e-mails and spreadsheets to justify your books and to evidence your controls? Are your highly skilled employees spending more time performing controls and supporting audits than performing their day job? Do your employees feel they are wasting their time on mundane activities and not working at their potential? That’s exactly where we were at ServiceNow less than 2 years ago. We’ve digitally transformed our business and will show you how our Finance Close Application has reduced financial close risks, and automated the performance of controls with greater visibility of tasks that increased our understanding of dependencies and bottlenecks. With our centralized portal that captures JE approvals, streamlined audit support preparation, and accelerated time to close the books and continuously monitor controls with GRC and ERP integrations, ServiceNow is experiencing improved workflows to the delight of our employees and confidence of senior leadership. This was not an overnight process, took many iterations, required change management, and the development of an integrated and collaborative process and approach. But the investment in time is paying off in savings to our organization, improved stakeholder, and employee experience. We'll share our journey, how we tracked and scored our transformation and the value we've realized across the enterprise through our digital transformation using Financial Close and GRC.
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