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Session Code: BRE0700
Presenter(s): Graham
Company(s): LexisNexis (RELX)
Abstract:
In this session, LexisNexis will discuss the challenge of understanding team performance and metrics, and the difficulty of managing the number of reports teams wants to see. They'll share how they overcame this by using ServiceNow Reporting to streamline IT operational reporting and availability management of critical services 24/7. LexisNexis will also give insight into their approach in building these dashboards to bring data together in one place, leveraging dynamic variables to reduce the number of reports, ensuring that critical information is seen by their entire organization, and getting the most out of ServiceNow Reporting in readiness for Performance Analytics.
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