- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: BRE1800
Presenter(s): Prakash, Alex, Andrew, Ravindran, Sivakami
Company(s): Cognizant, Mattel Inc, Mattel, Cognizant, Mattel
Abstract:
To navigate the demands of the digital era, organizations should adopt a robust enterprise-wide service management strategy to drive next gen business experiences. Mattel, the worldwide leader in the design, manufacture, and marketing of toys and family products, embarked on a journey to transform its business. By modernizing IT service management, eliminating service outages and by running IT like a business the company envisioned to elevate service experience while containing costs. Join Mattel for an insightful session and hear how they achieved seamless collaboration across the enterprise by breaking silos, automated workflows, consolidated and modernized enterprise-wide operations by partnering with Cognizant. By implementing a proactive service model combined with real time decision making, Mattel is well positioned to deliver transparent and efficient service experiences to its customers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
