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Session Code: BRE2963
Presenter(s): Teena Singh
Company(s): ServiceNow
Abstract: We created programs to empower our customers to directly influence how ServiceNow drives change to the way we provide service and support. This steadfast customer-first approach has improved our customer’s online support CSAT to 81%, reduced our low-priority case volume by 20%, and resulted in a 50% reduction in median time to relief for all customer issues. Attend this breakout session to learn how ServiceNow partnered with customers though our dedicated customer advisory board to innovate and evolve our customer self service and support offerings. Hear first-hand from our customer partners in this session and understand how your organization can leverage some of the same methodologies to build world online experiences for your customers.
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