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Session Code: BRE0187
Presenter(s): Bobby, John
Company(s): ServiceNow, ServiceNow
Abstract:
With the rise of "as a Service" models, we see our customers and partners accelerating their use of the Now Platform to power both IT and non-IT managed service and business process outsourcing (BPO) offerings for their clients. This session will cover the MSP (Managed Service Provider) product roadmap and updated best practices. Roadmap-focus areas include platform multi-tenant capabilities, application support (i.e. IT Suite, CSM, SecOps, and common services like Flow Designer and Workspace), and new MSP apps and tools. The best practice section will cover new guidance for dedicated vs. domain separation vs. federated architectures, using ITOM in an MSP, and leveraging new ITSM Professional capabilities. Who should attend? Anyone building or supporting a managed service offering.
Requirements: Session assumes understanding of MSP architectures (primarily Domain Separation and eBonding)
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