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05-25-2021
09:30 PM
Session Code: THS1328
Presenter(s): Milap Shah
Company(s): ServiceNow
Abstract: Join this session to learn how ServiceNow is using our own ITSM Virtual agent for rapid virtual agent conversations. In this session we'll show how we began with the predefined topic conversations and how we are now developing rapid Virtual Agent Conversations to make our world of work, work even faster and easier to deliver: - 80% higher employee satisfaction - 5X faster development of conversations
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