- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: THS1099
Presenter(s): Anand Verma
Company(s): ServiceNow
Abstract: The work of a Technical Support organization doesn’t always stop when a case is resolved. In this session, we will discuss the problem / change management process we have developed on the Now Platform to track and fix defects permanently so other customers don’t experience these defects. We will explore our integrated service management approach, beginning with case assignment and flowing through case resolution and defect removal in the product. We’ll share tips on how to bring together product development, engineering, and support into a single process for defect removal.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
