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05-25-2021
09:30 PM
Session Code: THS1073
Presenter(s): Bharathi Ramadass
Company(s): ServiceNow
Abstract: Join this session to hear how ServiceNow has built conversations using Virtual Agent and Natural Language Understanding (NLU) to answer FAQs, help resolve common issues, and automate fulfillment of common requests. We have reduced our L1 phone support by 80% for IT, HR, finance, facilities, and legal. In this session, we'll show how we've increased employee productivity, reduced agent workload, and improved business efficiency.
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