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05-04-2019
10:30 PM
Session Code: PTS1759
Presenter(s): Kathy, Tracy
Company(s): ServiceNow, ServiceNow
Abstract:
The ServiceNow® CMDB provides a single system of record for IT and serves as the foundation to accurately track accurate configuration information for both infrastructure and business services. After you implement your CMDB, it is essential that it remains accurate in order for full adoption of ITOM and ITSM application functionality. In this Now on Now session, you’ll learn how ServiceNow implemented a CMDB governance structure that includes process, policy, roles, responsibilities, audit, and verification.
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