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Session Code: BRE1068
Presenter(s): Patricia Grant, Gio Bocao
Company(s): ServiceNow, ServiceNow
Abstract: Digital Transformation is either the defining technology issue of our time, or the most overused and misunderstood phrase thrown around every day. What does it really mean, and how do you actually do it? What's the value in talking and doing Digital Transformation? How do you measure the progress you're making? At ServiceNow we have designed and built a practical, repeatable approach of how we are digitally transforming our business. In this session, we'll share our digital transformation framework, how we assess, improve, and track our digital maturity, and truly achieve our desired business outcomes through digital transformation. Whether you are in IT, HR, Customer Support, or any other department, you'll learn how to apply these to your own organization with a proven methodology, templates, and other lessons we discovered along the way as we continue our own journey."
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