Learning ServiceNow with 0 experience

[toni_og]

Hi Everyone,

I have absolutely no experience in ServiceNow other than the Welcome to Servicenow microcert. Can anyone give me advice on where to start? I want to get certified in ITSM and then later on HRSD as my main work experience is in HR. Are there any options for free training for either of these? All of the training I see costs $2400. 

Also it would be greatly appreciated if someone could break it down step by step, how to accomplish getting certified, or an “entry way” in. 

This is my first post! Hope to get some great responses and connect! 

#newtoservicenow

[AnveshKumar M]

Hi @toni_og 

You can start with ServiceNow certified System Admin certificate -> Certified Application Developer -> CIS - ITSM -> CIS - HRSD.

But these are all can give you knowledge about the modules and system, which you need to practice to get confidence. For practice you can go through the community and pick some questions and start working on them (this is how I improve my self). Ofcourse certifications and Courses are not free, you can expand your network in LinkedIn and you can ask an MVP for GoldeTicket if they haven't redeemed which will give you access to free courses.

You can try RiseUp program if your are eligible you can get mentors and help you with your training. Check more details on RiseUp program at https://www.servicenow.com/company/riseup.html

Please mark my answer helpful and accept as a solution if it helped 👍✅

[toni_og]

Hi @AnveshKumar M , thank you so much for your response and insight. Would you recommend CAD for someone who isn't interested in coding, since I ultimately want to work in the HRSD module. I definitely take a look at the RiseUp program as you suggested.

Thank you so much 

[PaulSylo · Accepted solution]

Hi @toni_og 

Welcome. I would say you came to the right forum. I am very glad that completed the micro cert on "Welcome to ServiceNow".  I would say, to start,

1. create your personalized login and get your own developer instance. Since you are looking for a free course to start,

2. then go this link -- > https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow

Then start learning these 16 modules.

3.  There are a number of free online tutorials and video lessons available for ITSM and HRSD certifications. you can find these tutorials on YouTube, Udemy, and other online learning platforms.

4. As I said, you have already joined ServiceNow Community Forums and this is a place where your real knowledge going to start, you can ask questions and get help from other ServiceNow Professionals. This is a very important step in your learning Path.

5. There are many experts here who create content to stay updated, many free sessions, and Podcasts that you can follow or listen to during free time, which helps you a lot!

6. There is a Now learning portal, where you can get a lot of free courses and on-demand courses. you can enroll in https://learning.servicenow.com/, you can enroll in the courses which are free. Many times, ServiceNow offers a free service now fundamental courses, watch this space from ServiceNow and you will get the courses.

7. There are a lot of new initiatives like Riseup Program here is the link -- https://www.servicenow.com/company/riseup.html,

You can find more about this Riseup program - at https://www.servicenow.com/community/riseup-with-servicenow-forum/bd-p/riseup-forum and follow our Moderator - @Celina Zamora 

8. Also, you can get hold of this program called, - Next gen - find more details on this - https://nextgeneration.service-now.com/apply

https://www.servicenow.com/standard/other-documents/wfd-nextgen-overview.html

9. In case, anyone is interested in sharing their Golden ticket, you can get free access to on-demand courses you can learn the courses and then take the exam. only exam will be charged and courses is free ( Not sure if anyone can give this ticket to you, if so, you are lucky)

[toni_og]

Hi @PaulSylo , thank you so much for your response! Your links were helpful as well. I will start with the 16 modules you provided and move from there. I haven't been able to find any tutorials particularly for HRSD other than some mock interview questions. Are there any videos you recommend? The fundamentals course I'm seeing is requiring I pay $300 unless I'm looking at the wrong one!

I will look at applying for the NextGen program, I've heard great things about it!

If anyone happens to see this and has a golden ticket, please I'm in need!!!!

Once again than you so much for your advice and feedback Paul and everyone else you contributed.

It is greatly appreciated!