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05-25-2021
09:29 PM
Session Code: BRE3111
Presenter(s): Tom Yeatts, Brandee Ganz, Landon Cook, Todd Bashor
Company(s): ServiceNow, Howard County Govt, Tennessee Department of Human Services, NewRocket
Abstract: Citizens are demanding a better government service experience. Government IT leaders are implementing innovative technology as they work to bridge the gap between citizens and the multitude of legacy systems they support. Join this session to learn how two government agencies are finding new ways to engage citizens and promote the adoption of innovative services, such as self-service portals, case management, and more.
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